Reference

What You Agree To When You Use 99bd

Opening an account on 99bd means you accept these terms in full. They set out how your account works, what we expect from you, and what you can expect from us — covering everything from wallet deposits via bKash, Nagad or Rocket through to…

Account eligibility rulesbKash, Nagad, Rocket wallet termsFair use and account conductDispute and closure processJurisdiction-dependent access

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Core Rules That Govern Your Account

99bd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply from the moment your account is created. You must be an eligible adult under the laws of your local jurisdiction before opening an account or making any wallet transaction. We do not determine local legal eligibility on your behalf — that responsibility sits

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with you. When you add a payment method, whether bKash, Nagad, or Rocket, the wallet you register must belong to you personally. We do not accept third-party wallet ownership on any account. Deposits made through bKash, Nagad or Rocket are credited after the transaction is confirmed
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on our system; any delay caused by the wallet provider is outside our control. Withdrawals are processed back to the same wallet method used for the deposit wherever technically possible. Account details — including your registered mobile number and wallet information — must stay accurate. If
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your contact details change, update them before your next transaction. We reserve the right to suspend or close accounts that breach these terms, including accounts linked to duplicate registrations or mismatched wallet ownership. Any funds in a suspended account are subject to review before release.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or you have a question about how a specific rule applies to your account, our support team is here to help. Reach us through the channels below. When contacting us about a terms query, include your registered mobile number so we can pull up your account details without delay.

Live Chat Open the chat widget from any page on 99bd. A support agent will respond directly. Fastest path for urgent account or wallet terms questions.

Email Support Send a detailed message to our support address for written records of any terms-related dispute or account query. Response times vary by volume.

Account Help Centre Browse the Help Centre for answers on wallet rules, account conduct and eligibility. Covers bKash, Nagad and Rocket payment term specifics in one place.

HOW WE HANDLE THIS

How 99bd Manages Terms Compliance and Account Security

These terms are not a formality — they shape how every account on 99bd actually operates. We enforce them consistently, and we keep them updated when our processes change. Here is how we handle the areas that matter most to your account.

Wallet Verification

We verify that the bKash, Nagad or Rocket number on your account matches the wallet sending or receiving funds. Mismatches are flagged before any withdrawal is processed.

Account Security

Your account is protected by OTP authentication on mobile. Any login from a new device triggers a verification step. Do not share your OTP or account PIN with anyone.

Terms Updates

When we update these terms, we notify you via your registered mobile number or the email on file. Continued use of your account after notification counts as acceptance.

Dispute Handling

Raise a dispute through live chat or email with your transaction reference. We review wallet logs and account activity before issuing a decision. Outcomes are communicated in writing.

Common Questions About 99bd Terms and Conditions

These are the questions we get asked most often about how these terms work in practice. If your question is not here, reach out through live chat with your account details ready.

Yes. Accepting these terms is a condition of account creation. If you do not agree, you should not open or continue using an account. Access also depends on your local law and eligible region.

No. Wallet accounts used for deposits or withdrawals must be registered in your own name. Using a third-party wallet violates our terms and may result in account suspension pending review.

We may suspend or permanently close your account. Any balance held is subject to review. We will notify you via your registered contact details and explain the specific rule that was breached.

We send notification to your registered mobile number or email when terms change. Check your contact details are current in account settings so you do not miss any update.

You do. We do not assess your local legal eligibility on your behalf. It is your responsibility to confirm that holding and using an account complies with the laws of your jurisdiction.

Contact us via live chat or email with your account's registered mobile number. For disputes, include the transaction reference from your bKash, Nagad or Rocket wallet history to speed up the review.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use 99bd

How to Reach Us About These Terms

How 99bd Manages Terms Compliance and Account Security

Wallet Verification

Account Security

Terms Updates

Dispute Handling

Common Questions About 99bd Terms and Conditions

01 Do these terms apply to everyone who opens an account?

02 Can I use a family member's bKash or Nagad account for deposits?

03 What happens if I break one of the account conduct rules?

04 How will I know if the terms have been updated?

05 Who decides whether I am eligible to hold an account under local law?

06 How do I request a copy of these terms or raise a formal dispute?

Terms & Conditions

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