Reference

How 99bd Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you use 99bd, how we use it, and the rights you hold over it.

Account data protectionLocal wallet privacy: bKash, Nagad, RocketYour right to access or delete dataCookie and device tracking clarityBangladesh-region eligibility applies

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DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security at 99bd is built around the practical realities of mobile-first account access in Bangladesh. Whether you log in over a mobile connection or switch from your phone to a browser, session tokens are verified at each step. We use SSL encryption on all data in transit, and payment data passed through bKash, Nagad or Rocket never touches our servers unencrypted. Here is how we handle the four areas that matter most to your account privacy.

Payment Data Handling

Transaction references from bKash, Nagad and Rocket are stored only to reconcile your account wallet. Raw payment credentials are never retained on our side.

Cookie and Device Tracking

We use cookies to keep your session active across device switches and to remember login preferences. You can clear cookies through your browser settings at any time.

Account Security and Retention

Login attempts are monitored for unusual patterns. Data is retained while your account is active and for a defined period after closure, in line with operational requirements.

Requesting Changes to Your Data

To update, export or remove your personal data, contact us through the support email or live chat. We verify your identity before processing any such request.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to exercise any of your data rights — access, correction or deletion — or if you have a concern about how we've handled your information, you can reach our team directly. We aim to respond to privacy requests as promptly as our queue allows. When you contact us, include your registered account email so we can verify your identity before acting on any request.

Email Support Send your privacy request or data query to our support email with your registered account address included for identity verification.

Live Chat Open the chat window from your account dashboard to speak directly with a support agent about any data handling or privacy concern.

Account Settings Some data preferences — such as marketing communication opt-outs — can be managed directly from your account settings page without contacting support.

What We Collect and Why We Collect It

99bd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 99bd, we collect the information you provide during registration — your name, contact details and login credentials. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we record the transaction reference and wallet identifier so your account

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balance stays accurate and disputes can be resolved quickly. We do not store your full bKash or Nagad PIN; payment authentication happens through each provider's own secure channel. We also collect device identifiers and session data — browser type, IP address, operating system — to keep
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your account secure and detect unusual login attempts. If you reach us through our support channel, any message content and your contact details are stored for the duration of that case. We retain account data for as long as your account is active and for a
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period afterward as required by our operational policies. You can request a copy of the data we hold on you, ask us to correct inaccuracies, or request deletion — subject to any legal retention obligations that apply. Availability of this platform and the data rights we
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can fulfil may vary depending on local law and your eligible region in Bangladesh.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on 99bd

These are the questions we hear most often about how your data is collected, stored and managed. If your question is not here, reach us through live chat or support email.

We collect your name, email address, contact number and login credentials at registration. Device type and IP address are also recorded to keep your account secure from the first session.

We store transaction reference numbers and wallet identifiers to reconcile your account balance. Your full wallet PIN or account password is never stored or transmitted through our servers.

Yes. Send a request through our support email or live chat with your registered account address. We will verify your identity and respond with the data we hold on your account.

Contact us via live chat or support email and ask for account data deletion. Some data may be retained for a period after your request to meet operational obligations before full removal.

We share data only with payment processors like bKash, Nagad and Rocket to complete transactions, and with service providers who operate under data processing agreements with us. We do not sell your data.

Cookies keep your session active when you switch between mobile and browser, and remember login preferences. You can disable or clear cookies through your browser settings, though this may affect account functionality.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Info99Bd Glossary InfoRocket Quickcash

How 99bd Handles Your Personal Information

How We Protect and Manage Your Account Data

How to Contact Us About Your Data

Common Questions About Your Privacy on 99bd

01 What personal data does 99bd collect when I register?

02 Does 99bd store my bKash, Nagad or Rocket payment details?

03 Can I request a copy of the data 99bd holds on me?

04 How do I ask 99bd to delete my personal data?

05 Does 99bd share my data with third parties?

06 How does 99bd use cookies and can I turn them off?

Privacy Policy

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