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What You Need to Know Before You Start

Using 99bd — including deposits through bKash, Nagad, or Rocket — is subject to your local law and the region your account is registered in.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket wallet policyData handling and retentionHow to raise a legal query
99bd What You Need to Know Before You Start
LEGAL CONTACT PATHS

Reach Us on a Legal or Account Matter

If you have a question about your account rights, data held on your profile, or how our terms apply to a specific transaction — including a bKash, Nagad, or Rocket payment — our support team handles legal enquiries directly. Use the channels below to get a response routed to the right person.

Team online

Live Chat

Open the chat widget from your account page. Legal and account queries are flagged to a senior handler. Available during platform operating hours.

Email Support

Send your query to our support address from your registered email. Include your account ID and the specific terms section you are asking about.

Account Help Centre

Log in and navigate to Account Settings, then select Help and Legal. You can submit a formal request for data access or account review from there.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices at 99bd

We collect only what is necessary to operate your account — your registration details, transaction records tied to bKash, Nagad, or Rocket, and device session data used to detect unauthorised access. Data is not sold to third parties. You can request a copy of your stored data or ask us to delete your account record by contacting support through the channels listed on this page.

Cookie Use We use session and preference cookies to keep you logged in across devices. You can clear these at any time through your mobile browser or app settings without affecting your wallet balance.
Account Security Your account is protected by OTP verification tied to your registered mobile number. Any login from an unrecognised device triggers an additional confirmation step before access is granted.
Data Retention We retain transaction and account records for as long as required under applicable rules. After account closure, certain records are kept for the statutory retention period in your jurisdiction.
Your Rights You may request access to the personal data we hold, ask for corrections, or request deletion where no legal obligation requires us to keep the record. Submit requests via email or the in-account help form.

Common Legal Questions About Your Account

These are the legal and account-rights questions we hear most often. If your question is not covered here, contact support directly from your account page.

Eligibility depends on the laws that apply in your specific location. We do not confirm legality on your behalf — you are responsible for checking whether access is permitted where you are.

Send a data access request from your registered email to our support address. Include your account ID. We will respond with the information we hold within a reasonable timeframe.

Eligible balances are returned to the wallet used for your last deposit — bKash, Nagad, or Rocket — following our account-closure verification process. Timelines depend on wallet provider processing.

Yes. Submit a deletion request through the in-account Help and Legal form or via email. We will action it where no statutory retention obligation applies to the records concerned.

We notify you through a banner on the platform when terms change. Continued use after the update takes effect counts as acceptance. You can always find the current version in your account settings.

Raise a dispute through live chat or email, quoting your transaction reference and the wallet used — bKash, Nagad, or Rocket. Our account team reviews payment records and responds to each case directly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.